msi5's Privacy Policy
We protect your personal information with the highest level of care — your identity and transactions remain confidential through SSL encryption and strict data security standards.
Introduction & Scope of Application
This Privacy Policy ("Policy") applies to users ("you", "your") of the msi5 platform ("Platform", "we", "our"). When you use our services through the msi5 website, mobile version, or any other digital channel, you are considered to have accepted the terms of this Policy.
Our goal is to fully protect your right to privacy. Your personal information is never collected unnecessarily and is never sold to third parties. We do not disclose any of your information beyond the purposes described in this Policy.
Important: This Policy may be updated from time to time. Continued use of the Platform after any changes take effect will be taken as your acceptance of the updated Policy.
What Information We Collect
msi5 collects only the information needed to operate our services properly and provide you with the best experience. The information collected can be divided into two main categories:
Information You Provide Directly
- Full name and date of birth
- Email address and contact details
- Account username and password (encrypted)
- Document details provided for identity verification
- Payment method details for deposits and withdrawals
- Messages and complaints you send to customer support
Information Collected Automatically
- IP address and device identifier information
- Browser type and operating system
- Time of entry and exit from the site
- Pages viewed and navigation patterns
- Information obtained through cookies and similar tracking technologies
- Geolocation (general, not precise)
Purpose of Using Your Information
The information you provide and that we collect is used for specific and lawful purposes. msi5 processes your information for the following reasons:
Service Operations
To create and manage accounts, process transactions, provide gaming services, and facilitate deposits and withdrawals.
Security & Fraud Prevention
To protect account security, detect suspicious activity, and comply with anti-money laundering regulations.
Customer Service Improvement
Your information is used to resolve issues, improve service quality, and personalise your experience.
Analytics & Development
To analyse site usage patterns, add new features, and resolve technical issues.
Contact
To send important service-related notices, policy updates, and, with your consent, promotional communications.
Legal Obligations
Your information may be used to comply with applicable laws and to respond to lawful requests from legal authorities.
Information Disclosure & Third Parties
msi5 never sells, rents, or transfers your personal information to third parties for marketing purposes. However, information may be shared in a limited way in certain specific situations:
- Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers.
- Technology providers: Limited information is shared with technology partners who assist in operating the platform, under strict confidentiality agreements.
- Law enforcement agencies: Information may be provided in accordance with applicable law upon a valid court order or request from a legal authority.
- Business restructuring: Information may be transferred in the event of a company merger or acquisition — in such cases, the new authority will be bound to comply with the terms of this Policy.
- With your consent: For any purpose beyond those listed above, we will obtain your explicit consent before sharing your information.
No third-party partner is permitted to use your information for their own marketing purposes.
Cookies & Tracking Technologies
msi5 uses cookies and similar technologies to improve its services and personalise your experience. Cookies are small data files stored on your device.
Essential Cookies
These cookies are essential for maintaining login sessions and ensuring the basic functionality of the platform. They cannot be disabled.
Analytical Cookies
Used to understand site usage and improve service quality. This information is collected on a completely anonymous basis.
Functional Cookies
Used to remember your preferences (such as language selection) and provide a more convenient user experience.
Targeting Cookies
Used to show you relevant content based on your interests. You can disable these through your browser settings.
Most browsers give you the ability to control cookies. Keep in mind though — disabling essential cookies may cause some platform features to not work correctly.
Data Protection Measures
msi5 has adopted the highest industry-standard security measures to protect your personal information. Our security framework includes:
- SSL/TLS Encryption: The entire connection between you and our servers is secured by SSL encryption, making it impossible for third parties to read your data.
- Password Hashing: Your password is never stored directly — it is hashed using a strong cryptographic algorithm.
- Access Controls: Only authorised staff can access user information for specific purposes, and every access is logged.
- Regular Security Audits: Our systems undergo regular security audits so that vulnerabilities can be identified and resolved quickly.
- Data Minimisation: No additional information beyond what is required for the service is collected.
- Data Destruction Policy: Information that is no longer needed is securely deleted or fully anonymised.
However, no method on the internet is 100% secure. We work to ensure the highest level of protection, but you should also keep your login credentials safe and never share them with anyone.
Data Retention Period
We retain your information only for as long as necessary to fulfil the purpose for which it was collected and to comply with applicable legal obligations.
Your information is retained while your account is active. Upon account closure, transaction records may be kept for a period of time in accordance with anti-money laundering regulations and financial transaction laws. Once these obligations expire, the information is securely deleted or fully anonymised.
Customer service communication records are kept for a limited period for the purpose of improving service quality. If you withdraw your consent for marketing communications, the relevant information is deleted immediately.
Your Rights as a User
As a user of msi5, you have the following rights regarding your personal information:
Right of Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.
Right to Rectification
If your information is inaccurate or incomplete, you have the right to request a correction. Most information can be updated directly from your profile settings.
Right to Erasure
In certain circumstances, you have the right to request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing. Your request will be processed in a timely manner.
Right to Data Portability
You have the right to receive your information in a standard, machine-readable format so that it can be transferred elsewhere if needed.
Right to Restrict Processing
In certain circumstances, you have the right to request that the processing of your information be temporarily restricted.
To exercise these rights, access your account through the msi5 Login page or contact customer support directly. We will respond to your request within a reasonable time.
Protection of Minors
msi5 is a platform for users aged 21 and above only. We do not knowingly collect information from minors under any circumstances.
An age verification process is followed at the time of account registration. If we become aware that information has been collected from a minor, we will delete that information immediately and the associated account will be closed.
If a parent or legal guardian believes that their child's information has been collected by mistake, please contact us and we will take prompt action.
Policy Changes & Updates
msi5 reserves the right to update this Privacy Policy from time to time. Changes will be published on this page, and for significant changes, a notification may be sent to the registered email address.
Continued use of the Platform after an updated Policy is published will be taken as your agreement to the revised terms. We therefore recommend that you check this page regularly.
If you have any objection to a change, please contact us before it takes effect or consider closing your account.
Privacy Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our customer service team. We provide support in both Bengali and English.
Contact Us
Our support team is always ready to assist with any privacy-related matter.
For more information, visit our FAQ page or read our Terms & Conditions.